TERMS AND CONDITIONS
The terms and conditions stated below (“Terms and Conditions”) must be accepted and agreed by every customer of Aykiz Spa (“customer/(s)”). By making a reservation/ booking at Aykiz Spa, the customers are deemed to have read and understood the Terms and Conditions. Aykiz Spa reserves its right to change, amend, add or delete any of the Terms and Conditions without prior notice and the customers shall be bound by such changes.
Our Quality Assurance
Aykiz Spa serves female customers only.
Aykiz Spa is committed to ensure that products and services are of a satisfactory quality that meet and comply with the requirement defined in the Sales of Goods Act S14 (2), Consumer Protection (Fair Trading) Act and Lemon Law.
Warranties & Service Guarantees
Services – As the results of our facial and body treatment and massages varies from customer to customer depending on, among other factors, their state of physical and mental condition(s), we do not guarantee the desired or consistent outcome(s) of our treatment for our customers.
Etiquette
1. Customers are advised to make prior reservations for all services and be ready before their scheduled appointment to enjoy the full duration of service.
2. Aykiz Spa reserves the right to cancel the appointment if customers are not ready after 10 minutes of their scheduled appointment time.
3. 24 hour cancellation notice is required for any cancellation. Appointments cancelled with less than 24 hours' notice, we seek your understanding the deposit is non-refundable.
This applies for house-call and in-house.
4. It is encouraged to have a space without distraction for the therapy so as customer are able to enjoy their session and feeling relaxed.
5. Customers are advised to respect the therapists providing the professional treatment. No “special” services are allowed and warning will be given to customers with indecent behaviour. Treatment will be stopped immediately if warning is ignored and there will be no refund or compensation.
6. Our therapists will require less than 10 minutes to set up, and such time will not be counted toward your therapy time.
7. Please bear in mind that all our massage services comes with oil. The main purpose of massage oils is to lubricate the skin to reduce friction while performing a massage. This helps give a smooth glide and easy workability to the skin surface.
8. Our normal massage do not come with womb lifting. For more info on this, please read through our FAQ for better understanding.
9. Please be advised that at Aykiz Spa, we reserve the right to remove or cancel any appointment in the event of threatening, assaulting, or excessively rude behavior towards our staff. We take pride in providing a safe and respectful environment for all our clients and employees. We have a zero-tolerance policy for any form of misconduct, and such behavior will not be tolerated under any circumstances.
10. If you request a cancellation or change in date & time with less than 24 hours' notice, your deposit will be forfeited. To secure your next appointment, another deposit is required.
This policy ensures that we can efficiently manage our schedule and accommodate other clients who may be waiting for available slots. We appreciate your understanding and cooperation.
Postnatal Massage Services
This document outlines the terms and conditions for our postnatal massage service. It is important for clients to understand our policies regarding deposits, cancellations, and payments in order to ensure a smooth and enjoyable experience. By booking our service, you agree to comply with these terms.
1. Deposit Requirement: To secure your booking for our postnatal massage sessions, we kindly request a deposit of $100 upon making the booking. Additionally, a 50% deposit of the total package cost is required one month before your Expected Due Date (EDD). This deposit serves as your final booking confirmation.
2. Payment Terms: If we do not receive your 50% deposit by the due date, your booking will be canceled, and your initial deposit will be forfeited. If you wish to rebook, we can accommodate your request; however, please note that priority will be given to other clients who complete their payments on time. This policy ensures that we can effectively manage our schedule and provide timely service to all clients.
3. Final Confirmation Payment: It is our policy to collect a 50% deposit one month before your EDD for final confirmation of any appointment. The balance will be applied toward your first session.
4. Payment on Session Day: If we do not receive the balance payment by the due date and upon the first session, your booking will be put on hold. Please note that in such cases, the session will not be replaced.
5. Cancellation Policy: In the event that you decide to cancel your booking after your first postnatal massage session, we will refund 50% of the balance payment only. Please note that the remaining balance must be paid in full before starting your session. This policy allows us to manage our appointments effectively and reserve our services for other clients.
6. Cancellation Notice: If you need to cancel your postnatal massage package appointment, please inform us a minimum of 5 to 7 days before your scheduled appointment. In the event of a cancellation with less notice, your deposit will be forfeited. This policy helps us to manage our schedule effectively.
7. Session Setup: Our therapists will require less than 10 minutes to set up, and this time will not be counted toward your therapy time.
8. Session Start Date: Postnatal massage sessions can begin starting from 5 days after your birthing process. For those who have undergone a C-section, massage sessions can commence between 4 to 8 weeks post-surgery, and it's essential to receive approval from your doctor before scheduling.
If you wish to have a session earlier than these recommended timeframes, please understand that we prioritise your well-being. We reserve the right to decline a session if it contravenes these guidelines. This policy is in place to protect your health and safety, as we cannot be held responsible for any adverse effects that may arise from not following these protocols.
9. Distraction-Free Environment: It is encouraged to have a space without distractions for the therapy so that customers can enjoy their session and feel relaxed.
10. Therapist Availability: Session duration may vary based on the therapist's schedule and your individual needs. While we strive to accommodate your preferred session schedule, please understand that flexibility is essential. We appreciate your understanding that not every morning or afternoon may be available, as this also depends on our therapists' schedules. We do our best to ensure that all clients are accommodated fairly; however, we cannot guarantee specific times every day. If you insist on adhering strictly to your preferred schedule without flexibility, we reserve the right to decline or cancel your booking. This policy is in place to maintain respect and fairness for all clients.
11. Massage Bed and Equipment: Our massage bed will be brought to your location and left there until your last day of massage. We kindly request that you provide us with adequate space to keep the massage equipment during this time. The equipment will be delivered either the day before your scheduled massage or on the same day of the appointment itself.
12. Weekend and Holiday Services: No home services are provided during weekends and public holidays. For optimal postnatal recovery, it is recommended to schedule sessions consecutively for 1-3 days, followed by a break of 2-3 days. This allows your body to rest and recover, especially if you will be having more than 5 sessions. Alternatively, if you choose to have the sessions consecutively, it is advisable to incorporate breaks in between to support your body's recovery process.
13. Therapist Professionalism: Our therapists are trained professionals and will ensure your safety and comfort at all times. Please inform us of any health conditions or concerns you may have before your massage appointment. We reserve the right to refuse service to anyone who is intoxicated or under the influence of drugs or alcohol.
14. Late Arrival Policy: If you prepare late for your postnatal massage appointment, we will do our best to accommodate you. However, out of respect for our other clients and therapists, your appointment may need to be shortened.
15. Package Downgrade: We offer the option to downgrade your postnatal massage package. If you choose to downgrade, you will only need to pay the balance of the revised package. Please note that this downgrade is allowed only once. If you wish to downgrade again after a few sessions, we can accommodate that request; however, please be aware that this subsequent downgrade will be non-refundable. This policy is in place to ensure fairness and to help us maintain the quality of our services.
We recommend discussing any changes to your package with us in advance to avoid misunderstandings or inconveniences.
16. Trial Session: We do not offer free trial postnatal massages. However, your first day of postnatal massage will be considered a trial session. During this time, you will have the opportunity to discuss any concerns or preferences with your therapist, who will adjust the massage accordingly.
If, after your first session, you decide not to continue with the package, a cancellation fee of 10% of the total package cost will apply. This fee is necessary because we have reserved the time slot specifically for you, which could have been allocated to other potential clients. We appreciate your understanding of this policy, as it helps us maintain our service quality while respecting all our clients' time.
17. Available timing options: When scheduling your postnatal massage, please feel free to choose a time that works for both you and our availability. We encourage you to schedule appointments anytime before 4 PM. It’s important to note that the belief in needing to book only morning sessions is based on outdated myths. We have various time slots available throughout the day, and we’ll work together to find a mutually convenient time. Please share any preferences you may have, and we’ll do our best to accommodate them.
18. Appointment Flexibility: At Aykiz Spa, we strive to accommodate your requested appointment date to the best of our ability. However, we kindly request your cooperation and understanding in agreeing to our arranged dates. We acknowledge the importance of prioritising everyone's body treatment needs. It is essential to comply with our policy to ensure fairness to all patrons who have booked with us in advance. Your cooperation in this matter is greatly appreciated.
19. Shorter Sessions: If you require a shorter session, we can accommodate your request. However, please understand that if the session is shortened, the remaining time will not be replaced or refunded. We kindly ask for your understanding and cooperation in fulfilling the total duration as originally scheduled.
20. Safe Atmosphere: At Aykiz Spa, we prioritise a safe and respectful atmosphere for both our clients and employees. Please be aware that we reserve the right to cancel or remove any appointment if a customer displays inappropriate behaviour.
Service(s)
Pay-as-you-use Service(s)
As it is part of Aykiz Spa's Standard Operating Procedure to confirm the service(s) and Price(s) of our service(s) before commencement of the service, Aykiz Spa has a non-exchangeable and non-refundable policy for such service(s) that has already commenced or have been completely rendered.
Our services extend to all residences and hotels located in Singapore. Additional surcharge of $30.00 will apply for residences located in Sentosa.
Payment Method
We accept the following methods of payment for our services:-
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cash (S$);
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bank transfer to DBS/POSB bank account no. 0727465287; or
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PayNow to UEN
53454646C
.
Receipts will be issued to customers to acknowledge any form of payment.
Security
Confidentiality of customer data. Aykiz Spa will make all reasonable efforts to ensure that customer’s personal information will be kept in a safe and secure manner and that no unauthorized access to the information will be allowed.
Aykiz Spa will always seek an acknowledgement of consent from our customers in the event we wish to utilize the information given to us for our internal marketing.
Deposit for In-House & House-Call Service
It is our policy to collect a deposit of S$10.00 before the confirmation of any appointment (in the case of non-package bookings). This deposit not applied for Postnatal Packages. The deposit will be applied toward the final payment due from you depending on the services you opt for and/or the products you decide to purchase.
Pre- Appointment Cancellations and Rescheduling
At Aykiz Home Spa we understand that unanticipated events happen occasionally in everyone's life. n our desire to be effective and fair to all our clients, and out of consideration for our therapists' time, we have adopted the following policies:
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You may cancel or reschedule your booking up to 24 hours before the selected time with no penalty.
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If you reschedule/cancel with more than 24 hours' notice, there will be no refund and will need to deposit again for your next session.
This allows the opportunity for someone else to avail themselves of our services.
Changes to Terms and Conditions
We keep the Terms and Conditions under regular review, and reserve the right to revise these Terms and Conditions at any time in our sole discretion without any prior notice.
The date these Terms and Conditions were last revised is set out below. You will be deemed to have consented to and be bound by any amendment to these Terms and Conditions when you purchase our products or engage our services on and from the effective date of the last revision.