TERMS AND CONDITIONS

The terms and conditions stated below (“Terms and Conditions”) must be accepted and agreed by every customer of Aykiz Spa (“customer/(s)”). By making a reservation/ booking at Aykiz Spa, the customers are deemed to have read and understood the Terms and Conditions. Aykiz Spa reserves its right to change, amend, add or delete any of the Terms and Conditions without prior notice and the customers shall be bound by such changes.

Our Quality Assurance

Aykiz Spa serves female customers only.

Aykiz Spa is committed to ensure that products and services are of a satisfactory quality that meet and comply with the requirement defined in the Sales of Goods Act S14 (2), Consumer Protection (Fair Trading) Act and Lemon Law.

Warranties & Service Guarantees

Services – As the results of our facial and body treatment and massages varies from customer to customer depending on, among other factors, their state of physical and mental condition(s), we do not guarantee the desired or consistent outcome(s) of our treatment for our customers.

Etiquette

1. Customers are advised to make prior reservations for all services and be ready before their scheduled appointment to enjoy the full duration of service.

2. Aykiz Spa reserves the right to cancel the appointment if customers are not ready after 10 minutes of their scheduled appointment time.

3. 24 hour cancellation notice is required for any cancellation. Appointments cancelled with less than 24 hours' notice, we seek your understanding the deposit is non-refundable.

This applies for house-call and in-house.

4. It is encouraged to have a space without distraction for the therapy so as customer are able to enjoy their session and feeling relaxed.

5. Customers are advised to respect the therapists providing the professional treatment. No “special” services are allowed and warning will be given to customers with indecent behaviour. Treatment will be stopped immediately if warning is ignored and there will be no refund or compensation.

6. Our therapists will require less than 10 minutes to set up, and such time will not be counted toward your therapy time.

7. Please bear in mind that all our massage services comes with oil. The main purpose of massage oils is to lubricate the skin to reduce friction while performing a massage. This helps give a smooth glide and easy workability to the skin surface.

8. Our normal massage do not come with womb lifting. For more info on this, please read through our FAQ for better understanding.

9. Please be advised that at Aykiz Spa, we reserve the right to remove or cancel any appointment in the event of threatening, assaulting, or excessively rude behavior towards our staff. We take pride in providing a safe and respectful environment for all our clients and employees. We have a zero-tolerance policy for any form of misconduct, and such behavior will not be tolerated under any circumstances.

10. If you request a cancellation or change in date & time with less than 24 hours' notice, your deposit will be forfeited. To secure your next appointment, another deposit is required.

This policy ensures that we can efficiently manage our schedule and accommodate other clients who may be waiting for available slots. We appreciate your understanding and cooperation.

Postnatal Massage Services

To secure your booking for our postnatal massage sessions, we kindly request a deposit of 70% to be paid one month before your expected due date (EDD). This deposit serves as your final booking confirmation. In the event that we do not receive your deposit by the due date provided, your booking will be canceled. If you wish to book with us again, we will accommodate based on availability; however, we may need to give priority to other customers, potentially affecting the scheduling of your sessions.

The reason for this policy is to ensure operational efficiency and fairness to all our clients. By confirming the booking with the deposit, we can avoid discrepancies and last-minute changes, allowing us to offer a consistent and reliable service to all our customers.

1. It is our policy to collect a deposit of 70% 1 month before your EDD (Expected date of delivery) before the final confirmation of any appointment. The balance will be applied toward the 1st session.

2. 2. If we do not receive the balance payment upon the first session and by the due date, your booking will be put on hold. Please note that in such cases, the session will not be replaced.

3. Non-refundable of deposit or full payment is required to confirm the service. If you need to cancel an appointment before or after session for any reason, we will refund 50% of the total cost.

4. If you need to cancel your postnatal massage package appointment, please inform us a minimum 5 days or a week before your schedules appointment. In the event of a cancellation with less notice, a 50% cancellation fee of the remaining total cost will be incurred.

5. Our therapists will require less than 10 minutes to set up, and such time will not be counted toward your therapy time.

6. Postnatal massage sessions can begin starting from 5 days onwards after the completion of the birthing process.

7. It is encouraged to have a space without distraction for the therapy so as customer are able to enjoy their session and feeling relaxed.

8. The total duration of the postnatal massage, including binding and cleaning, is approximately 2 hours.

9. During your postnatal massage sessions, our massage bed will be brought to your location and left there until your last day of massage. We kindly request that you provide us with adequate space to keep the massage equipment during this time.

10. Massage bed and equipment will be delivered either the day before your scheduled massage or on the same day of the appointment itself.

11. No home services during weekends and public holidays. For an optimal postnatal recovery, it is recommended to schedule the sessions consecutively for 1-3 days followed by a break of 1-2 days. This allows your body to rest and recover, especially if you will be having more than 5 sessions. Alternatively, if you choose to have the sessions consecutively, it is advisable to incorporate breaks in between to support your body's recovery process.

12. Our therapists are trained professionals and will ensure your safety and comfort at all times. Please inform us of any health conditions or concerns you may have before your massage appointment. We reserve the right to refuse service to anyone who is intoxicated or under the influence of drugs or alcohol.

13. If you prepare late for your postnatal massage appointment, we will do our best to accommodate you. However, out of respect for our other clients and therapists, your appointment may need to be shortened.

14. We do not allow downgrades of postnatal massage packages once the booking has been confirmed as we have secured and accommodate prior to your booking. You may upgrade your package subject to availability.

15. Please note that if you wish to downgrade your postnatal massage package after your first session, you will be required to pay 50% of the total cost of the original package. Downgrading is subject to availability, and we recommend that you discuss any changes to your package with us in advance to avoid any misunderstandings or inconveniences.

16. We do not offer free trial postnatal massages. However, your first day of postnatal massage will be considered as a trial. During this time, you will be able to discuss with your therapist any concerns or preferences you have, and they will adjust the massage accordingly. If after the first day you decide not to continue with the package, you will only be required to pay 50% of the balance total cost.

17. For postnatal massage appointments, please note that there are only two available timing options: 11am and 2:30pm. It is important to clarify that there is no requirement to schedule the appointment specifically in the morning, as this belief is based on outdated myths.

18. At Aykiz Spa, we strive to accommodate your requested appointment date to the best of our ability. However, we kindly request your cooperation and understanding in agreeing to our arranged dates. We acknowledge the importance of prioritizing everyone's body treatment needs. It is essential to comply with our policy to ensure fairness to all patrons who have booked with us in advance. Your cooperation in this matter is greatly appreciated.

19.If you require a shorter timing, we can accommodate your request. It is important to understand that if the session is shortened, the remaining balance timing will not be replaced. We kindly seek your understanding and cooperation to fulfill the total duration as originally scheduled.

20. Please be advised that at Aykiz Spa, we reserve the right to remove or cancel any appointment in the event of threatening, assaulting, or excessively rude behavior towards our staff. We take pride in providing a safe and respectful environment for all our clients and employees. We have a zero-tolerance policy for any form of misconduct, and such behavior will not be tolerated under any circumstances.

Service(s)

Pay-as-you-use Service(s)

As it is part of Aykiz Spa's Standard Operating Procedure to confirm the service(s) and Price(s) of our service(s) before commencement of the service, Aykiz Spa has a non-exchangeable and non-refundable policy for such service(s) that has already commenced or have been completely rendered.

Our services extend to all residences and hotels located in Singapore. Additional surcharge of $30.00 will apply for residences located in Sentosa.

Payment Method

We accept the following methods of payment for our services:-

cash (S$);
bank transfer to DBS/POSB bank account no. 0727465287; or
PayNow to UEN

53454646C

.

Receipts will be issued to customers to acknowledge any form of payment.

Security

Confidentiality of customer data. Aykiz Spa will make all reasonable efforts to ensure that customer’s personal information will be kept in a safe and secure manner and that no unauthorized access to the information will be allowed.

Aykiz Spa will always seek an acknowledgement of consent from our customers in the event we wish to utilize the information given to us for our internal marketing.

Deposit

It is our policy to collect a deposit of S$20.00 before the confirmation of any appointment (in the case of non-package bookings). This deposit not applied for Postnatal Packages. The deposit will be applied toward the final payment due from you depending on the services you opt for and/or the products you decide to purchase.

Pre- Appointment Cancellations and Rescheduling

At Aykiz Home Spa we understand that unanticipated events happen occasionally in everyone's life. n our desire to be effective and fair to all our clients, and out of consideration for our therapists' time, we have adopted the following policies:

You may cancel or reschedule your booking up to 24 hours before the selected time with no penalty.
If you reschedule/cancel with more than 24 hours' notice, there will be no refund and will need to deposit again for your next session.

This allows the opportunity for someone else to avail themselves of our services.

Changes to Terms and Conditions

We keep the Terms and Conditions under regular review, and reserve the right to revise these Terms and Conditions at any time in our sole discretion without any prior notice.

The date these Terms and Conditions were last revised is set out below. You will be deemed to have consented to and be bound by any amendment to these Terms and Conditions when you purchase our products or engage our services on and from the effective date of the last revision.