FREQUENTLY ASKED QUESTIONS
A few things you may want to know before your visit.
EVERYTHING YOU NEED TO KNOW
A quick guide before your appointment.
01. GENERAL & BOOKING
HOW DOES AYKIZ SPA WORK?
Aykiz Spa offers thoughtfully curated wellness treatments through both In-House and House Call services. Simply explore our treatment collection, select the experience that best suits your needs and make your booking through our available booking channel. For House Call appointments, our therapist travels to your location with the necessary treatment essentials and equipment according to your selected service.
HOW DO I MAKE A BOOKING?
Bookings can be made through our designated booking platform or by contacting us directly where assistance is required. A booking is only considered confirmed once the required deposit or payment has been received. For selected packages, different booking and payment arrangements may apply.
HOW FAR IN ADVANCE SHOULD I BOOK MY APPOINTMENT?
We recommend booking as early as possible, especially if you have a preferred date or time. All appointments are subject to availability, and advance booking gives us the best opportunity to accommodate your preferred schedule.
ARE YOUR THERAPISTS QUALIFIED?
Yes. Our treatments are performed professionally with appropriate training, experience and attention to client comfort and wellbeing. Treatment techniques may also be adjusted according to individual needs and suitability.
IS THERE ANY HARD SELLING OR PRESSURE TO PURCHASE PACKAGES?
No. We believe your wellness choices should feel comfortable and personal. We may recommend treatments or packages where we feel they may benefit you, but there is no obligation or pressure to purchase.
IS THERE ANY HARD SELLING OR PRESSURE TO PURCHASE PACKAGES?
No. We believe your wellness choices should feel comfortable and personal. We may recommend treatments or packages where we feel they may benefit you, but there is no obligation or pressure to purchase.
CAN I BOOK TREATMENTS DIRECTLY WITH MY THERAPIST?
All appointments should be arranged through Aykiz Spa's official booking channels. This ensures your appointment, payment and treatment details are properly recorded and confirmed.
02. BEFORE YOUR TREATMENT
HOW SHOULD I PREPARE FOR MY MASSAGE?
We recommend arriving or being ready a few minutes before your scheduled appointment. Wear something comfortable, stay hydrated and avoid rushing immediately before your treatment. For House Call appointments, please ensure your treatment space is clean, comfortable and ready before your therapist arrives.
CAN I EAT BEFORE A MASSAGE?
Yes, but we recommend avoiding a heavy meal immediately before your massage. If possible, allow some time for digestion so that you can remain comfortable throughout your treatment.
WHAT IF I NEED TO SHOWER OR EAT BEFORE MY SESSION STARTS?
Please shower, eat or complete any personal preparation before your scheduled appointment time. Your reserved treatment time and therapist's schedule are arranged in advance, so delays in getting ready may affect your treatment duration.
WHAT SHOULD I WEAR DURING MY MASSAGE?
You may arrive in whatever clothing feels comfortable to you. For treatments that require clothing to be removed, your therapist will provide privacy while you prepare and appropriate draping will be used throughout the treatment. Only the area being treated will be uncovered as necessary.
IS IT SAFE TO GET A MASSAGE WHILE PREGNANT?
We offer dedicated Prenatal Wellness Massage designed specifically for pregnancy. Prenatal massage is available from 15 weeks of pregnancy, subject to individual suitability. Please inform us of your pregnancy and any health concerns before booking so that we can ensure the treatment is appropriate for you.
WHAT SHOULD I INFORM MY THERAPIST ABOUT BEFORE MY TREATMENT?
Please let us know about any relevant: • Pregnancy • Medical conditions • Recent surgery or procedures • Injuries • Allergies or sensitivities • Medication • Areas of pain or discomfort You should also speak up at any time during your treatment if the pressure, temperature, positioning or technique feels uncomfortable.
03. DURING & AFTER YOUR TREATMENT
IS A BODY MASSAGE DONE WITH OIL?
Yes, most of our body massage treatments are performed using massage oil. Massage oil helps reduce friction and allows the therapist to perform smooth, comfortable movements across the skin. If you have any allergies or sensitivities, please inform us before your treatment.
CAN I TALK DURING MY MASSAGE?
Of course. Some clients enjoy chatting while others prefer complete quiet. There is no right or wrong way to enjoy your treatment—simply relax in whichever way feels most comfortable to you.
WHAT IF I PREFER A QUIET, RELAXING SESSION?
That's completely fine. Simply let your therapist know that you prefer a quiet session. We will respect your preference and keep conversation to what is necessary for your treatment and comfort.
CAN I REQUEST A DIFFERENT MASSAGE PRESSURE?
Yes. Please let your therapist know if you would prefer lighter or firmer pressure. We encourage you to communicate during your treatment so adjustments can be made where appropriate. Pressure will always remain within what is safe and suitable for the selected treatment.
CAN I EXTEND MY TREATMENT DURING THE APPOINTMENT?
You may ask, but extensions are subject to therapist availability and the schedule for that day. If another appointment follows yours, we may not be able to extend the session. Where available, additional treatment time will be chargeable.
HOW OFTEN SHOULD I RECEIVE A MASSAGE?
There is no single schedule that suits everyone. Frequency depends on your lifestyle, treatment goals, body condition and personal preference. Some clients enjoy regular maintenance sessions, while others book whenever they feel they need additional relaxation or body care.
CAN A SINGLE MASSAGE SESSION “FIX” MY CONCERN?
Massage may help you feel more relaxed and relieve certain areas of tension, but individual results vary. Long-standing concerns may require consistent care, lifestyle adjustments or assessment by an appropriate healthcare professional. We do not guarantee specific treatment outcomes.
CAN MASSAGE HELP ME LOSE WEIGHT?
Massage should not be considered a weight-loss treatment. Certain treatments may temporarily support circulation, fluid movement and the appearance of the body, but they do not replace balanced nutrition, movement or appropriate medical guidance.
04. HOUSE CALL
HOW DOES A HOUSE CALL APPOINTMENT WORK?
Our therapist travels to your residence or accommodation and performs your selected treatment in the comfort of your own space. The equipment brought will depend on your selected treatment and treatment duration. Please ensure your treatment area is prepared before your therapist arrives.
HOW MUCH SPACE DO I NEED FOR A HOUSE CALL?
We require enough clear space for the therapist to work safely and comfortably around the treatment area. Where a massage bed is required, additional space around the bed will be needed. If you're unsure whether your space is suitable, please contact us before booking.
WHAT WILL THE THERAPIST BRING?
The therapist will bring the treatment essentials and equipment required for your selected service. The exact equipment may differ depending on the treatment booked. Any items you are required to prepare yourself will be communicated before your appointment.
WHAT SHOULD I PREPARE BEFORE MY THERAPIST ARRIVES?
Please prepare a clean, comfortable and reasonably distraction-free treatment area. Where applicable, we may also ask you to prepare specific items such as pillows or access to a suitable bed or mattress depending on the treatment. Treatment-specific preparation will be communicated before your appointment.
CAN MY TREATMENT BE PERFORMED ON MY BED OR MATTRESS?
Selected House Call treatments can be performed on a suitable bed or mattress. However, some treatments or longer treatment durations require a massage bed for comfort, safety or treatment suitability. Please refer to your selected treatment information or contact us if you're unsure.
HOW LONG WILL THE THERAPIST TAKE TO SET UP?
Our therapist generally requires less than 10 minutes to prepare the treatment area. Set-up time is separate from your treatment duration and will not be deducted from your booked treatment time.
ARE THERE TRAVEL FEES?
Standard House Call pricing applies to our usual service areas. Additional travel surcharges may apply to selected locations, including Sentosa and Keppel. Any applicable surcharge will be communicated before your booking is confirmed.
05. HYGIENE, COMFORT & PRIVACY
WHAT HYGIENE MEASURES DO YOU FOLLOW?
Fresh towels and linens are prepared for each client. Treatment equipment and frequently used surfaces are cleaned and sanitised appropriately between appointments. We take hygiene seriously for both our In-House and House Call services.
HOW IS MY PRIVACY MAINTAINED DURING A MASSAGE?
Your privacy and comfort are important to us. You will be given privacy to prepare before your treatment, and appropriate draping will be used throughout your massage. Only the area being treated will be uncovered where necessary.
WHAT IF I FEEL UNCOMFORTABLE DURING MY TREATMENT?
Please tell your therapist immediately. Whether it relates to pressure, positioning, temperature, technique or anything else affecting your comfort, we would rather know during the treatment so that we can make an appropriate adjustment. You may also request for the treatment to stop at any time.
06. PAYMENT & POLICIES
HOW DO I MAKE PAYMENT?
We accept our available payment methods including PayNow, cash and credit/debit cards. A 3% processing fee applies to credit and debit card payments. Atome instalment payments are available for selected eligible packages.
IS A DEPOSIT REQUIRED TO SECURE MY BOOKING?
Yes. A $10 booking deposit is required for standard non-package appointments and will be deducted from your final payment. Selected packages, including Postnatal Care Packages, have separate deposit and payment arrangements.
ARE THERE ANY HIDDEN COSTS?
No. We aim to communicate treatment prices and applicable charges clearly before your appointment. Additional charges may apply where relevant, such as selected House Call travel surcharges, optional add-ons or card processing fees. These will be communicated where applicable.
WHAT IS YOUR CANCELLATION & RESCHEDULING POLICY?
We require at least 24 hours' notice for standard appointment cancellations or rescheduling. Changes made within 24 hours may result in your booking deposit being forfeited. Packages and memberships may have their own cancellation and rescheduling conditions. Please refer to our Terms & Policies for complete information.
WHERE CAN I READ THE FULL TERMS & POLICIES?
Our complete booking, cancellation, payment and treatment policies are available on our Terms & Policies page. Clients purchasing Postnatal Care Packages or In-House Memberships should also review the respective terms applicable to those services before confirming their purchase.
07. POSTNATAL CARE
WHEN CAN I START POSTNATAL MASSAGE AFTER DELIVERY?
Following a vaginal delivery, Postnatal Care can generally begin approximately 5–7 days after delivery, subject to your individual recovery and suitability. Please inform us of any complications or health concerns before your first treatment.
WHEN CAN I START POSTNATAL MASSAGE AFTER A C-SECTION?
Following a Caesarean delivery, we generally recommend waiting approximately 4–6 weeks and obtaining medical clearance before beginning Postnatal Care. Your recovery and wellbeing will always take priority.
HOW DO I CHOOSE THE RIGHT POSTNATAL PACKAGE?
Our Postnatal Care collection includes Essential Recovery, Complete Care and Ultimate Care, with different treatment durations, inclusions and package options. We recommend comparing the treatment inclusions and choosing according to the level of recovery support and treatment time you prefer. If you're unsure, contact us and we'll help explain the differences.
DO MY POSTNATAL SESSIONS NEED TO BE CONSECUTIVE?
Not necessarily. Your sessions may be arranged with suitable rest days depending on your recovery, selected package and therapist availability. Your treatment schedule will be arranged with you after your booking is confirmed.
IS TUMMY BINDING INCLUDED?
Yes. Tummy binding is included within our Postnatal Care packages where stated. Your final treatment may differ depending on the package—for example, selected packages conclude with a Body Scrub & Herbal Bath instead of tummy binding. Please refer to your selected package inclusions for complete details.
CAN POSTNATAL CARE BE DONE IN-HOUSE OR AS A HOUSE CALL?
Yes. We offer both In-House and House Call Postnatal Care options. Available session quantities, pricing, validity and treatment arrangements differ between the two, so please review the respective package information before booking.
WHERE CAN I READ THE FULL POSTNATAL TERMS & POLICIES?
Please refer to our dedicated Postnatal Terms & Policies before confirming your package. It contains important information regarding deposits, payments, scheduling, package changes, cancellations, equipment arrangements, validity and other conditions applicable to your Postnatal Care booking.
08. IN-HOUSE MEMBERSHIP
HOW DOES THE AYKIZ IN-HOUSE MEMBERSHIP WORK?
Our In-House Membership is designed for clients who wish to enjoy ongoing treatments and selected member benefits at Aykiz Spa. Membership inclusions, benefits and validity depend on the membership plan selected. Please refer to the current membership information for complete details.
HOW LONG IS MY MEMBERSHIP VALID FOR?
Membership validity depends on the plan purchased. Your applicable validity period will be stated within your selected membership information. All eligible sessions and benefits should be utilised within the applicable validity period.
WHERE CAN I READ THE FULL MEMBERSHIP TERMS & POLICIES?
Please refer to our dedicated In-House Membership Terms & Policies before purchasing a membership. This includes important information regarding validity, bookings, cancellations, membership benefits, unused sessions and other membership conditions.
STILL HAVE A QUESTION?
Can't find what you're looking for? We're happy to help. Please contact us before booking if you require clarification regarding a treatment, appointment or package.
