Your Questions Answered

HOW DOES AYKIZ HOME SPA WORK?

Aykiz Home Spa helps you book a massage to your home. Our system connects you with a vetted professional massage therapist that matches your time and date request for your appointment. Once receiving a confirmation email you can expect the therapist at your doorstep at your appointment time with, fresh sheets, oils and therapeutic music. Relax, unwind and restore in the comfort of your own home.

HOW DO I MAKE A BOOKING?

You can make booking via online. Please provide us with your name, address, the desired treatment and the preferred date and time for your booking. We will then inform you whether your desired timeslot is available and provide you with a booking confirmation with the date and time of the appointment once we have received a S$20.00 deposit from you.

DO I COMPLETELY UNDRESS AND GO UNDER THE SHEETS?

Before receiving the massage the therapist will leave the room to give you time to undress removing all clothing (underwear is optional) and to slide underneath the first sheet. Your body will be covered throughout the massage as the massage therapist will only uncover the part of the body that they are working on.

DO I NEED TO DEPOSIT?

Yes, deposit of $20 needed to secure your slot. This is to ensure that there is no call show. The balance upon completion of your session.

WHAT IS YOUR CANCELLATION POLICY?

At Aykiz Home Spa we understand that unanticipated events happen occasionally in everyone's life and our desire to be effective and fair to all our clients, and out of consideration for our therapists' time, we have adopted the following policies:

You may cancel or reschedule your booking up to 24 hours before the selected time with no penalty.
If you reschedule/cancel with after 24 hours' notice, there will be no refund and will need to deposit again for your next session.

This allows the opportunity for someone else to avail themselves of our services.

ARE YOUR THERAPISTS QUALIFIED?

All our therapists hold either a Certificate/Experienced in Massage Therapy. We also provide all of our therapists with hours of training. Ensuring each and every massage is of the highest consistent quality.

HOW MUCH SPACE DO I NEED FOR AN AT-HOME VISIT?

We offer complimentary massage bed for services that are 2 hrs or longer or 90 mins with add-ons. However if you prefer a 1-hr massage, we provide a nice ergonomic downside pillow with holes that will provide a comfortable face-down and it will be done on the comfort of your own bed.

HOW FAR IN ADVANCE DO I NEED TO SCHEDULE MY APPOINTMENT?

Aykiz Home Spa can accommodate appointments in as little as 5 hours,, however, whenever possible we prefer as much advance notice as possible.

HOW DO I PREPARE FOR MY MASSAGE? WHAT WILL THE THERAPIST BRING?

All you need to do is choose the part of your home that you wish to be massaged in. Your therapist will bring all the supplies needed, including massage oil, sheets, music & ergonomic face down pillow. Once your therapist has prepared, she will allow you the privacy to disrobe to your comfort level. Our therapists use professional draping techniques, so your privacy will always be respected. That being said, please ensure that you are ready before the session starts and there is a powerpoint close to the treatment area and placing equipment.

CAN I CHIT CHAT DURING THE MASSAGE?

Sometimes people choose to talk throughout the session, but don't feel compelled to make conversation. After all, you're having a treatment, not attending a cocktail party. Feel free to close your eyes, breathe deeply, and relax, which is what most people do.

I HATE WHEN A THERAPIST TALKS DURING THE MASSAGE, I JUST WANT TO RELAX. HOW CAN I AVOID THIS?

Usually this goes without saying, however if you have this concern, or any other, please be sure to let your massage therapist know that you prefer no talking other than to ask about pressure and how you are feeling.

IS IT SAFE TO GET A MASSAGE WHILE PREGNANT?

Maternal massages are generally considered safe after the first trimester, if you get the green light from you practitioner and you let your massage therapist know you're pregnant. But you'll want to avoid massage during the first three months of pregnancy as it may trigger dizziness and add to morning sickness.

WHAT MEASURES ARE TAKEN TO AVOID HYGIENE ISSUES?

Due to hygiene purpose, you are required to prepare towels. We take hygiene and sanitation very seriously. All linens and equipment that come in contact with our customers will be cleaned and disinfected prior to use. Before and after each treatment, our therapists’ hands and forearms will be washed with soap and a disinfecting solution. Any breaks in the skin of our therapists will be covered by protective coverings. In the same vein, we ask that our customers maintain their personal hygiene as well.

DOES NORMAL MASSAGE COMES WITH WOMB LIFTING?

Our normal massage do not come with womb lifting. We focus on abdominal massage to help to reactivate the muscles that control bowel movements and reduce symptoms of constipation and generalised pelvic and abdominal pain. Aykiz Spa practice 3 sessions for womb lifting for better result and experience. You may want to take a look at our fertility package as the massage requires deep pressure by bringing the organs within the abdominal area back into alignment, releasing pressure and strengthening the surrounding muscles and ligaments or our Deep Tissue Full Body Massage.

ALWAYS BE SURE TO SPEAK UP IF:

You experience pain
You have any questions related to the massage
You need to use the restroom
There's something you forgot to mention in the consultation

HOW OFTEN SHOULD I RECEIVE A MASSAGE?

For those who use massage as preventative care or to manage daily stress, one massage a month is common. Weekly sessions may be desirable if you are receiving massage for injury relief or to relieve
chronic tightness that is interfering with your daily life. There are many people who incorporate massage therapy atleast twice a month for optimal therapeutic relief.

ARE THERE ANY HIDDEN COSTS?

No, the price stated is inclusive of transportation except there is additional surcharge of $30.00 will apply for residences located in Sentosa and there will be no hidden costs for the whole procedure.

WILL I BE PRESSURED INTO BUYING OF PACKAGES?

We do not condone or subject any of our clients to any form of pressure-selling. We believe that the performance of our treatments is the main reason.

WHAT IF I NEED TO TAKE SHOWER/EAT BEFORE THE SESSION STARTS?

Clients are required to prepare yourself before the therapists arrived. We will not extend hours if clients are late for the session.

IS A BODY MASSAGE DONE WITH OIL?

Please bear in mind that all our massage services comes with oil. The main purpose of massage oils is to lubricate the skin to reduce friction while performing a massage. This helps give a smooth glide and easy workability to the skin surface.

ARE THERE TRAVEL FEES?

Our services extend to all residences and hotels located in Singapore. Additional surcharge of $30.00 will apply for residences located in Sentosa.

CAN I BOOK TREATMENTS DIRECTLY WITH MY THERAPIST?

We kindly request that you respect us by booking treatments through our platform so that we may continue to ensure that you will always get the same level of trusted care and convenience.

CAN A SINGLE MASSAGE THERAPY SESSION "FIX" ME?

There's no definite answer to this question - clients vary with different ailments, some chronic, some intermittent. The therapies to alleviate these conditions varies as well. Some people walk away from a single massage therapy session feeling immediate relief, others have felt a physical improvement from their massage session the next day or a few days later, and some have required a series of regularly scheduled massage therapy sessions in order to notice significant improvements. Some our services required more than 1 day. It's important to speak with your massage therapist about your ailments and your expectation, so they can help you understand the benefits they anticipate you'll receive and how soon you can expect those benefits from your massage therapy treatments. While it's ultimately up to you to decide whether you want a single session or a series of sessions, if you plan to return more frequently you can take our packages.

CAN MASSAGE HELP ME TO LOSE WEIGHT?

Slimming massage really removes lymph stagnation and removes excess fluid, which helps to lose weight and eliminate some defects on the body.

CAN I EAT BEFORE A MASSAGE?

It is better to eat lightly 1.5 - 2 hours before the session.

CAN I EXTEND THE DURATION OF TREATMENT DURING THE APPOINTMENT?

We are happy to accommodate such requests depending on the availability of our therapists.

HOW LONG WILL THE THERAPIST TAKE TO SET UP?

Our therapists will require less than 10 minutes to set up, and such time will not be counted toward your therapy time.

HOW DO I MAKE PAYMENT?

Upon the receipt of your booking request, we will provide you with the relevant details for the payment of the deposit, which can either be made through bank transfer or PayNow.The deposit will be applied toward the final payment due from you depending on the services you opt for and/or the products you decide to purchase. Following your session, we will inform you of the balance payment due from you, and such payment may be settled through bank transfer or PayNow. If you would like to pay in cash, please let us know beforehand.