MEMBERSHIP
TERMS & POLICIES
A FEW IMPORTANT DETAILS ABOUT YOUR MEMBERSHIP
Our Membership Terms & Policies are designed to ensure appointments, membership benefits and treatment sessions are managed fairly and smoothly for all members.
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By purchasing or using an Aykiz Spa In-House Membership, you acknowledge that you have read, understood and agreed to the following policies.
EVERYTHING YOU NEED TO KNOW
A quick guide before your appointment.
These Terms & Policies apply to Aykiz Spa In-House Memberships and House Call Wellness Packages. Postnatal Care Packages are subject to separate Postnatal Terms & Policies.
01. MEMBERSHIP ELIGIBILITY
Aykiz Spa In-House Membership is available to female clients aged 18 years and above. By purchasing a membership, you confirm that you meet the eligibility requirements and agree to comply with the applicable Membership Terms & Policies.
02. MEMBERSHIP & PACKAGE VALIDITY
Membership and package validity begins from the date of the first treatment session, not the date of purchase. All sessions and applicable benefits must be utilised within the stated validity period. Extensions may only be considered in exceptional circumstances and remain subject to Aykiz Spa's approval.
03. MEMBERSHIP FEES & PAYMENT
Membership fees are payable according to the payment terms stated at the time of purchase. Your membership will only be considered confirmed once the required payment has been successfully received. Membership fees cannot be exchanged for cash and are non-refundable for change of mind or personal preference once the membership has commenced, subject to applicable consumer rights. Any applicable payment processing fees will be communicated before payment.
04. HOUSE CALL SET-UP & TREATMENT ARRANGEMENT
House Call package sessions may be performed on a massage bed or suitable bed/mattress depending on the treatment requirements and session arrangement. The appropriate set-up will be determined by Aykiz Spa. A massage bed is not guaranteed for every House Call package session unless specifically stated as part of the selected treatment.
05. APPOINTMENT BOOKINGS
All membership treatments are available by appointment only and remain subject to therapist and appointment availability. Membership does not guarantee priority over other confirmed clients or guarantee a specific date, day or appointment time. We recommend arranging appointments in advance, particularly for preferred dates or times.
06. CANCELLATION & RESCHEDULING
If you need to cancel or reschedule your appointment, please provide at least 24 hours' notice. Appointments may be rescheduled without penalty when the required notice is provided, subject to availability. For cancellations or rescheduling made with less than 24 hours' notice, the applicable membership session may be considered utilised and deducted from your remaining entitlement. Repeated last-minute changes may affect our ability to accommodate future preferred appointment times.
07. LATE ARRIVAL & NO-SHOWS
Please arrive on time for your scheduled appointment so that you can enjoy the full treatment duration. Late arrival may result in a shortened treatment where extending the appointment would affect the next scheduled client. The unused treatment time cannot be replaced, carried forward or refunded. A no-show, or arrival so late that the treatment can no longer reasonably be performed, may result in the session being considered utilised.
08. MEMBERSHIP BENEFITS
Membership benefits are provided according to the specific membership plan purchased. Complimentary treatments, discounts, rewards or other membership privileges: • Have no cash value. • Cannot be exchanged for cash. • Must be used within the applicable validity period. • Remain subject to treatment and appointment availability. Where a benefit has specific redemption conditions, those conditions will apply.
09. TREATMENT & SERVICE AVAILABILITY
All treatments remain subject to therapist availability, suitability and the services currently offered by Aykiz Spa. Membership does not guarantee that every treatment, therapist, date or appointment time will always be available. Where a particular treatment is temporarily unavailable, we will communicate available alternatives where appropriate.
10. HEALTH INFORMATION & TREATMENT SUITABILITY
Clients are responsible for informing Aykiz Spa of any relevant health conditions, pregnancy, recent procedures, injuries, allergies, medication or other concerns that may affect treatment suitability. Treatments may be adjusted, postponed or declined where necessary for the client's wellbeing. Aykiz Spa does not guarantee identical treatment results between clients, as individual responses to massage, facial and body treatments may vary.
11. HOUSE CALL TRAVEL
House Call package pricing includes travel within Aykiz Spa's standard service areas. Additional location surcharges may apply to selected areas and will be communicated where applicable.
12. TREATMENT UPGRADES
Where a membership or package specifies a particular treatment, it cannot automatically be exchanged for a higher-priced treatment. Treatment upgrades may be requested subject to suitability and availability, with the applicable price difference payable by the client.
13. COMPLIMENTARY BENEFITS & REWARDS
Complimentary treatments, add-ons, birthday privileges, gifts, discounts and other rewards are applicable only where stated under the selected membership or package. Complimentary benefits have no cash value, are non-refundable and non-transferable, and must be redeemed within the applicable membership/package validity unless otherwise stated.
14. PRIORITY BOOKING
Priority Booking provides eligible members with priority consideration when arranging available appointments. It does not guarantee a specific date, time or therapist, and all appointments remain subject to availability.
15. REFERRAL PRIVILEGE
Receive 10% off one future à la carte treatment when a new client you refer completes their first paid appointment with Aykiz Spa. The referral discount applies to treatments booked outside your existing membership or package and cannot be combined with other promotions, discounts or package sessions. One referral reward is issued per successful new-client referral and must be redeemed in a single transaction.
16. BIRTHDAY PRIVILEGES
Birthday privileges are available only to eligible membership plans and must be redeemed within the applicable birthday period. Complimentary birthday treatments are limited to selected treatments determined by Aykiz Spa and cannot be exchanged for cash.
17. ATOME / INSTALMENT PAYMENT
Instalment payment via Atome is available for selected eligible memberships and packages only. Availability will be indicated on the applicable plan. Atome's eligibility, payment schedule and applicable terms are subject to Atome's requirements.
18. COMPLIMENTARY PRIVILEGES
Complimentary treatments, add-ons and privileges are exclusive benefits of the selected membership or package. They are non-transferable, non-refundable, have no cash value and cannot be exchanged for another service unless otherwise approved by Aykiz Spa.
19. MEMBERSHIP USE & TRANSFERABILITY
Memberships are intended for use by the registered member unless otherwise expressly stated. Membership sessions, benefits, complimentary treatments and rewards may not be sold, transferred or shared with another person without prior approval from Aykiz Spa. Membership benefits cannot be converted into cash.
20. REFUNDS, CREDITS & UNUSED SESSIONS
Once a membership has commenced, payments are non-refundable for change of mind, personal preference or failure to utilise the membership within its validity period. Unused sessions cannot be exchanged for cash or automatically converted into credit after membership expiry. Where a member becomes medically unable to continue treatments, the circumstances may be reviewed individually. Supporting documentation may be requested. Any extension, credit or alternative arrangement offered will be at Aykiz Spa's discretion, subject to applicable consumer rights.
21. PROMOTIONS & COMPLIMENTARY BENEFITS
Membership promotions, complimentary treatments, rewards and special offers are subject to the conditions stated at the time they are offered. Unless otherwise stated, promotional and complimentary benefits cannot be: • Exchanged for cash; • Transferred to another person; or • Combined with another promotion or offer. A complimentary benefit does not form part of the cash value of the membership.
22. THERAPIST RESCHEDULING
In the event that your therapist is unwell, unavailable due to an emergency or unable to attend due to circumstances beyond our reasonable control, Aykiz Spa may reschedule the affected appointment. We will inform you as soon as reasonably possible and arrange an alternative appointment subject to availability. Where Aykiz Spa initiates the rescheduling, the affected membership session will not be deducted or considered utilised.
23. RESPECTFUL COMMUNICATION & RIGHT TO DISCONTINUE SERVICE
Aykiz Spa is committed to maintaining a safe, peaceful, respectful and professional environment for both our clients and therapist. We are always happy to clarify policies or discuss genuine concerns. However, members are expected to communicate respectfully and comply with the Membership Terms & Policies accepted at the time of purchase. Aykiz Spa reserves the right to refuse, discontinue or terminate membership services where there is: • Abusive, threatening, insulting, harassing or disrespectful behaviour or communication. • Inappropriate conduct toward the therapist. • Repeated refusal to comply with agreed booking or membership policies. • Repeated unreasonable demands for exceptions, refunds or arrangements outside the confirmed membership terms. • Persistent disputes regarding policies that were disclosed and accepted before purchase. • Conduct that compromises the safety, dignity or professional boundaries of our therapist. Where the professional client-therapist relationship can no longer reasonably continue, Aykiz Spa reserves the right to discontinue future services. Any unused-session, payment or refund entitlement following termination will be handled according to the applicable membership terms, services already provided and applicable consumer law. Termination of membership does not automatically entitle the member to a full refund.
24. CHANGES TO MEMBERSHIP TERMS & POLICIES
Aykiz Spa may review or update these Membership Terms & Policies from time to time to reflect changes to our services, operations or booking procedures. The most current version will be made available through our website. Where a material change affects an existing active membership, we will communicate the relevant change where reasonably necessary. Unless otherwise required, the membership terms agreed at the time of purchase will continue to apply to the existing membership. Updated terms will apply to new membership purchases from their effective date.
25. GOVERNING LAW
These Membership Terms & Policies are governed by the laws of Singapore. Nothing in these terms is intended to exclude or limit any consumer rights that cannot lawfully be excluded.
26. AGREEMENT TO MEMBERSHIP TERMS & POLICIES
By purchasing an Aykiz Spa In-House Membership, making the required payment and/or selecting the acknowledgement confirming that you have read and agreed to these policies, you acknowledge that you have read, understood and agreed to the In-House Membership Terms & Policies. It is the client's responsibility to review these policies before completing the membership purchase. If you have any questions or require clarification regarding your membership, please contact us before making payment or confirming your membership. By proceeding with your purchase, you agree to comply with the terms and policies applicable to your selected membership throughout its validity period.
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