TERMS & POLICIES
A FEW IMPORTANT DETAILS BEFORE YOUR VISIT.
To ensure a smooth and enjoyable experience, we kindly ask that you read through our policies before making a booking.
By confirming your appointment, you acknowledge that you have read, understood and agreed to the following policies.
EVERYTHING YOU NEED TO KNOW
A quick guide before your appointment.
01. GENERAL TERMS
Aykiz Spa is committed to providing professional wellness treatments in a safe, respectful and relaxing environment. Our treatments are thoughtfully designed to support relaxation, recovery and overall wellbeing. We reserve the right to amend or update these Terms & Policies at any time without prior notice.
02. FEMALE CLIENTS ONLY
Aykiz Spa provides treatments exclusively for female clients. This allows us to maintain a comfortable, private and respectful environment for every customer.
03. BOOKING & DEPOSITS
A booking deposit is required to secure all appointments. Deposits are deducted from your final payment but are non-refundable unless otherwise stated. Selected treatment packages may have different deposit and payment schedules. Please refer to the respective package page for complete details.
04. PAYMENTS
We accept: • PayNow • Cash • Credit / Debit Card (3% processing fee applies) • Atome (selected packages only) Where applicable, payment schedules for treatment packages will follow the terms stated on the respective package page.
05. PAY-AS-YOU-USE SERVICES
Individual treatments are charged on a pay-per-session basis. Once a treatment has commenced or has been fully completed, it is considered utilised and is non-refundable or non-exchangeable.
06. CANCELLATION & RESCHEDULING
We understand that plans may change. To ensure fairness for all clients: • A minimum of 24 hours' notice is required for cancellations or rescheduling. • Deposits are non-refundable for cancellations or changes made within 24 hours of your appointment. • A new booking deposit is required to secure another appointment following a late cancellation or reschedule.
07. ARRIVAL & APPOINTMENT TIME
For In-House appointments, we recommend arriving approximately 5 minutes before your scheduled appointment. Please ensure you are ready at your scheduled appointment time to enjoy the full duration of your treatment. If a client is more than 10 minutes late without prior notice, we may shorten or reschedule the appointment depending on our schedule. Our therapist requires approximately 10 minutes to prepare the treatment area before each session. This preparation time is not deducted from your treatment duration.
08. IN-HOUSE APPOINTMENTS
To provide a peaceful environment for every guest, we kindly ask clients to: • Arrive on time. • Respect the privacy and comfort of other guests. • Keep mobile devices on silent mode where possible. • Inform us in advance if you are feeling unwell or unable to attend.
09. HOUSE CALL APPOINTMENTS
For House Call services, clients are kindly requested to: • Prepare a clean, quiet and comfortable treatment area before the therapist arrives. • Ensure sufficient space for the massage bed where required. • Inform us in advance if parking fees, visitor registration or access arrangements apply. • Minimise interruptions where possible to enjoy the best treatment experience.
10. HEALTH INFORMATION
Please inform us before your appointment if you: • Are pregnant. • Have recently undergone surgery. • Have any medical conditions. • Are taking medication. • Have allergies. • Have recent injuries or infections. Providing accurate information allows us to tailor your treatment safely.
11. TREATMENT RESULTS
Every individual responds differently to massage and wellness treatments. While our treatments are thoughtfully designed to support relaxation, recovery and overall wellbeing, specific results cannot be guaranteed, as outcomes vary depending on each individual's health condition, lifestyle and consistency of care.
12. MASSAGE OILS & TREATMENT INFORMATION
Most body massage treatments are performed using professional massage oils to provide smooth movement across the skin and enhance the overall treatment experience. If you have known allergies or sensitivities, please inform us before your appointment. Standard body massage treatments do not include womb lifting or specialised postnatal techniques unless specifically stated within the selected treatment or package.
13. RIGHT TO REFUSE OR DISCONTINUE SERVICE
To maintain a safe and respectful environment for both clients and therapists, Aykiz Spa reserves the right to refuse, discontinue or cancel appointments where necessary. This may include, but is not limited to: • Repeated late cancellations or no-shows. • Frequent rescheduling. • Failure to comply with our booking policies. • Abusive, threatening or disrespectful behaviour. • Safety concerns. • Communication that is inappropriate or disruptive. • Any situation that compromises the wellbeing of our therapists or clients.
14. RESPECTFUL ENVIRONMENT
Aykiz Spa maintains a zero-tolerance policy towards abusive, threatening, inappropriate or disrespectful behaviour. Any inappropriate conduct or request for services outside the scope of professional treatment will result in the immediate termination of the session without refund.
15. PACKAGE POLICIES
Package validity, payment schedules, complimentary treatments, loyalty rewards and package inclusions vary depending on the selected package. Please refer to the respective package page before making your purchase.
16. PACKAGE VALIDITY
Unless otherwise stated, package validity begins from the date of your first treatment session. Sessions not utilised within the validity period will automatically expire. Extensions are not guaranteed and are subject to Aykiz Spa's discretion.
17. LOYALTY REWARDS
Complimentary rewards are provided with selected treatment packages. Rewards are: • Non-transferable. • Non-exchangeable. • Not redeemable for cash. Unless otherwise stated, complimentary rewards must be utilised within the same validity period as the purchased package. Unused rewards will expire together with the package.
18. PROMOTIONS & COMPLIMENTARY SERVICES
Promotions, complimentary treatments, loyalty rewards and special offers cannot be combined with other ongoing promotions unless otherwise stated. Aykiz Spa reserves the right to amend or discontinue promotions at any time.
19. PRIVACY & PERSONAL INFORMATION
Your privacy is important to us. Any personal information shared with Aykiz Spa will be handled with care and kept confidential. Where we wish to use photographs, testimonials or other information for marketing purposes, your consent will always be obtained beforehand.
20. HYGIENE & SAFETY
Your comfort, hygiene and safety are our priority. Fresh towels, linens and treatment materials are prepared for every client. All equipment and treatment areas are cleaned and sanitised between appointments.
21. PERSONAL BELONGINGS
Clients are responsible for their own personal belongings during their appointment. Aykiz Spa shall not be liable for any loss, theft or damage to personal items.
22. CHANGES TO TERMS & POLICIES
To ensure our policies remain accurate and up to date, Aykiz Spa may review, amend, update or revise these Terms & Policies from time to time without prior notice. The latest version published on our website will supersede any previous versions. By continuing to purchase our products, book our services or engage with Aykiz Spa after any updates take effect, you acknowledge and agree to the revised Terms & Policies.
23. CONTACT US
If you have any questions regarding our treatments, booking process or policies, please feel free to contact us before making your appointment. We're always happy to assist you.
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