In the event that your therapist is unwell, unavailable due to an emergency or unable to attend for circumstances beyond our reasonable control, we may reschedule the affected appointment. We will inform you as soon as reasonably possible and arrange an alternative appointment. A therapist-initiated reschedule will not result in the loss of your treatment session.

Aykiz Spa is committed to providing every client with respectful, professional and considerate care. In return, we kindly expect the same level of respect and cooperation throughout your Postnatal Care journey. We are always happy to clarify our policies, discuss genuine concerns and assist where reasonably possible. However, once a booking has been confirmed and the client has acknowledged and agreed to our Postnatal Terms & Policies, the agreed policies will continue to apply throughout the booking. Payment of a deposit or package fee secures your treatment allocation but does not guarantee exclusive priority over other confirmed clients, specific dates or preferred appointment times, unless expressly agreed by Aykiz Spa. All appointment dates and times remain subject to therapist availability and will be arranged as fairly as possible amongst all confirmed clients. Aykiz Spa reserves the right to refuse, discontinue or cancel the remaining services of a client where there is: • Repeated refusal to comply with previously agreed booking or package policies. • Repeated unreasonable demands for exceptions, refunds, schedule changes or arrangements outside the confirmed package terms. • Persistent disputes regarding policies that were disclosed and accepted before booking. • Abusive, threatening, insulting, harassing or disrespectful communication or behaviour. • Repeated communication that makes it unreasonable or impractical for Aykiz Spa to continue providing the service professionally. • Conduct that compromises the safety, dignity, wellbeing or professional boundaries of our therapist. Where we determine that the professional client-therapist relationship can no longer reasonably continue, Aykiz Spa may discontinue the remaining service and cancel future appointments. Any payment, unused-session or refund entitlement following a termination will be handled in accordance with the applicable package terms, services already provided, and applicable consumer law. Termination of service does not automatically entitle the client to a full refund. We ask all clients to review any policy they are unsure about before making payment or confirming their booking. If any term is not acceptable to you, please contact us before proceeding so that any questions can be clarified beforehand.

To ensure our policies remain accurate and up to date, Aykiz Spa may review, amend, update or revise these Terms & Policies from time to time without prior notice. The latest version published on our website will supersede any previous versions. By continuing to purchase our products, book our services or engage with Aykiz Spa after any updates take effect, you acknowledge and agree to the revised Terms & Policies.

By confirming a Postnatal Care booking, making the required payment and/or selecting the acknowledgement confirming that you have read and agreed to these policies, you acknowledge that you have read, understood and agreed to Aykiz Spa's Postnatal Terms & Policies. It is the client's responsibility to review these policies before completing the booking. If you have any questions or require clarification, please contact us before making payment or confirming your package. By proceeding with your booking, you agree to comply with the policies applicable to your selected Postnatal Care Package throughout your recovery programme.